Presenter Troubleshooting

Presenter Troubleshooting

Below are some simple troubleshooting steps to help you access Joinin events.

Page not loading

  1. Use a compatible browser. We recommend Google Chrome, Safari, Firefox or Microsoft Edge.
  2. Refresh the page.
  3. Try a different browser.
  4. Disconnect any VPN connections.
  5. If you are connecting from inside a corporate IT network please see this article for more information.
  6. Check your internet speed using Speedtest. Your connection must support at least 1Mpbs download for a reliable connection.
  7. Turn off other devices using bandwidth on your network.
  8. Check your device hardware settings for further issues.
Internet Explorer browser is not supported.



Cannot login

  1. Contact your event organiser to receive your presenter link.

"Code is in use"

  1. Make sure you’re not logged in on another device. You can only be logged in on one device at a time.
  2. Contact your event organiser for support.


Cannot hear other presenters

  2. Make sure your device volume is unmuted and turned up. 
  3. Try playing a video on YouTube. If you cannot hear the YouTube video your device hardware is at fault.
  4. Check your device hardware settings for further issues.


Other presenters can't hear you

  1. Can you see audio meters below your own video window? If not, your audio device is not correctly sharing audio. Refresh the page and try again.
  2. Check your device hardware settings for further issues.


Video stream not loading

  1. Check your internet speed using Speedtest. Your connection must support at least 1Mpbs download for a reliable connection.
  2. Turn off other devices using bandwidth on your network.
  3. Check your device hardware settings for further issues.
  4. Refresh the page.
  5. Use a compatible browser. We recommend Google Chrome, Safari, Firefox or Microsoft Edge.

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